Update failed for Civilization IV (game) Now it won't run or uninstall!! Can somebody please help me?

I just bought the game new yesterday from a legitimate dealer, the game installed successfully

but when I tried to download an update patch (version 6.34 to 7.16 I think) Windows' install wizard said something like it could not find the authorization code, but the civ4 updater claimed at the same time that the installation was successful.

Now whem I try to run it I get a notification saying that The application failed to start because D3DX9_32.DLL was not found and says that Re-installing may help.

So I check the start menu and there is no civ4 uninstaller.

Then I go to Add/Remove Programs and the notification reads:

"An error {Error Code: -5004 : 0x80041f42} has occured while running the setup.

Details:

Error Code: -5004 : 0x80041f42

Error Information:

*C:\Program Files\Common Files\InstallShield\Professional\RunTime鈥?br>
%26gt;inc\CoCreate.cpp (44)

%26gt;SetupDLL\SetupDLL.cpp (1390)

PAPP:Sid Meier's Civilization 4

PVENDOR:Firaxis Games (##IDS_***********##)

PGUID:CFBCE791-2D53-4FCE-B3FB-D6E01F41鈥?br>
$11.0.0.28844Update failed for Civilization IV (game) Now it won't run or uninstall!! Can somebody please help me?
Just call the customer service number on the box.



It wouldn't hurt to call/go back to the 'legitimate dealer' you brought the game from and tell them. If the game doesn't work, he should be able to replace it for you free of charge (and he will deal with the customer service number on the box). :)